Airlines Must Pay Back 100% Airfares To Passengers After Two-Hour Delay – FG

Airline operators in the country will now be mandated to refund the full cost of travel tickets to passengers after a two-hour delay, the Federal Government has said.

Minister of Aviation, Hadi Sirika recently revealed this at the weekly State House Briefing in Aso Villa, Abuja.

According to him, henceforth, delays beyond one hour on domestic flights should attract refreshment, and one telephone call, or one SMS/ e-mail from the erring airline.

He added that for delays between 10pm and 4am, the carrier must provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.

His words, “On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.”

“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.”

“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.”