Customers Owing PHCN Bills Can Be Disconnected After 12 Days – NERC

Distribution Companies are now allowed to disconnect customers who have not paid their electricity bills for at least 12 days, the Nigerian Electricity Regulatory Commission has said.

The commission recently revealed this via a press statement, and Nigerians have been reacting.

According to NERC, henceforth, the period between the payment date and date of scheduled disconnection for nonpayment is not less than two working days after the payment date.

The commission added that bills may be delivered physically to the customer’s premises or by some other electronic means.

It read, “The payment date must be, at least, 10 days from the date of the delivery of the bill to the customer. Bills may be delivered physically to the customer’s premises or by some other electronic means, including text messages or electronic mail, as agreed with the customer.”

“The period between the payment date and date of scheduled disconnection for nonpayment is not less than two working days after the payment date.”

“Any bill correcting a previous inaccurate bill shall have a payment date which is at least 10 working days from the date of delivery of the corrected bill to the customer.”