DisCos Received 203,116 Electricity Consumers’ Complaints In Q2, 2020 – NERC

The Nigerian Electricity Regulatory Commission (NERC) has come out to say that the 11 Electricity Distribution Companies (DisCos) received 203,116 consumers complaints in the 2nd quarter of 2020.

The commission recently disclosed this in its 2020 second-quarter report on its website in Abuja, and Nigerians have been reacting.

According to NERC, in total, the DisCos attended to 189,684 complaints representing an increase of 1.09 per cent from the preceding quarter, and this made things easier for customers.

NERC added that Ibadan, followed by Benin DisCos had the lowest customers’ complaints resolution rates based on the proportion of complaints not addressed in the second quarter of 2020.

His words, “During the second quarter of 2020, the 11 DisCos received 203,116 complaints from consumers, indicating 0.68 per cent fewer complaints than those received during the first quarter of 2020.”

“In total, the DisCos attended to 189,684 complaints representing an increase of 1.09 per cent from the preceding quarter.”

“The report shows that Ibadan, followed by Benin DisCos had the lowest customers’ complaints resolution rates based on the proportion of complaints not addressed in the second quarter of 2020.”

“A review of customer complaints statistics indicates that estimated billing, metering and service interruption remain the most significant areas of concerns for customers, accounting for 64.88 per cent.”

“It represents 131,789 of the total complaints in the second quarter of 2020.”